Refund and Returns Policy

At JD Decor, we understand the importance of a seamless online shopping experience. In the event that your purchase does not meet your expectations, we offer a comprehensive and customer-friendly refund policy. Our commitment is to ensure satisfaction through hassle-free return and refund processes.

Product Condition and Quality Assurance:

We guarantee a full refund or exchange for damaged or unsatisfactory products.

Returned merchandise undergoes a stringent quality check to ensure its freshness and adherence to original packaging standards.

Product Information and Variations:

We encourage customers to carefully review product information before confirming orders. While we maintain high-quality standards, slight variations in finish may occur.

Return Period:

If you are dissatisfied with your purchase, you may return it within 3 days of delivery.Kindly email us with the details within this period to initiate the return process.

Return Shipping and Refund Procedure:

A 15% deduction from the order value will be applied for return shipping costs.

Refunds will be processed upon verifying the returned merchandise’s quality and adherence to packaging standards.

Order Cancellation:

Orders can be canceled before dispatch without incurring additional expenses.

Contact our customer support number or email us to cancel an order before it is dispatched.

Refund Process:

For refund orders, we reverse the transaction made.

COD orders require sharing account details for processing, and applicable COD charges are non-refundable.

Refund Timeline:

Refunds may take 5-7 working days to reflect in your account, depending on your bank’s processing time and payment gateway policies.

Products must be unused, unaltered, unwashed, unsoiled, and undamaged for a successful refund.

Custom Product Orders:

Custom products, created as per your request, are non-refundable, non-cancelable, and non-exchangeable. COD is not applicable for custom product orders.

Bulk Orders:

Bulk orders are non-refundable, with replacement only for faulty or damaged items.Handling charges for returns in COD orders are the responsibility of the customer and may vary by product.

At JD Decor, customer satisfaction is paramount, and we strive to address your needs with transparency and efficiency. For any further assistance or clarification, please reach out to our customer support team.

Thank you for choosing JD Decor. Your satisfaction is our priority.